The 5:1 ratio of positive to negative feedback

I read a book recently by William Gentry called “Be the Boss Everyone Wants to Work for: A guide for new leaders” and he makes the simple but profoundly true observation: “…strive to give five positive pieces of feedback over a period of time before you must deliver a negative one.” he bases this suggestion on research done by relationship experts John and Julie Gotterman in their work investigating successful marriages vs. those ending in divorce. according to the research- the ratio of positive to negative interactions for successful/married couples is typically around 5:1, whereas, unstable marriages show a ratio of 0.8:1.

In his book he also points to research showing how non-verbal communication (facial expression, tone, body gesture and proximity, eye contact, etc..) makes up anywhere between 65%-93% “..of the total emotional interaction between two people.”

I know I needed this reminder!

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